{"id":452,"date":"2026-02-21T11:08:56","date_gmt":"2026-02-21T10:08:56","guid":{"rendered":"https:\/\/melayacacao.com\/?page_id=452"},"modified":"2026-02-21T11:21:52","modified_gmt":"2026-02-21T10:21:52","slug":"verzendbeleid","status":"publish","type":"page","link":"https:\/\/melayacacao.com\/en\/verzendbeleid\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"452\" class=\"elementor elementor-452\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-695e41c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"695e41c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a4a572b\" data-id=\"3a4a572b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cbeee92 elementor-widget elementor-widget-heading\" data-id=\"4cbeee92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-460cad99 elementor-widget elementor-widget-heading\" data-id=\"460cad99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAST SHIPPING IN EUROPE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1650c84a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1650c84a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Netherlands: order before 22:00, delivered the next day.<\/strong><br \/><strong>Europe: 3\u20137 days shipping<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d29235f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1d29235f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6 data-start=\"31\" data-end=\"62\"><strong data-start=\"36\" data-end=\"60\">Shipping information<\/strong><\/h6><p data-start=\"63\" data-end=\"161\">We ship to most countries with DHL, as we have had very positive experiences with their reliable service.<\/p><h6 data-start=\"163\" data-end=\"191\"><strong data-start=\"169\" data-end=\"184\">Netherlands<\/strong>\u00a0<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f1f3-1f1f1.svg\" alt=\"\ud83c\uddf3\ud83c\uddf1\" \/><\/h6><ul><li data-start=\"192\" data-end=\"331\">Free shipping on orders over\u00a0<strong data-start=\"224\" data-end=\"231\">\u20ac70<\/strong><br data-start=\"231\" data-end=\"234\" \/>Shipping costs:\u00a0<strong data-start=\"251\" data-end=\"260\">\u20ac4.95<\/strong>\u00a0(for orders under \u20ac70)<\/li><li data-start=\"192\" data-end=\"331\">Estimated delivery:\u00a0<strong data-start=\"309\" data-end=\"329\">Order before 22:00, delivered the next day.<\/strong><\/li><\/ul><h6 data-start=\"578\" data-end=\"789\"><strong data-start=\"584\" data-end=\"787\">Other European countries<\/strong><\/h6><ul><li data-start=\"790\" data-end=\"929\">Free shipping on orders over\u00a0<strong data-start=\"822\" data-end=\"830\">\u20ac100<\/strong><\/li><li data-start=\"790\" data-end=\"929\">Shipping costs:\u00a0<strong data-start=\"850\" data-end=\"857\">\u20ac7.95<\/strong>\u00a0(for orders under \u20ac100)<\/li><li data-start=\"790\" data-end=\"929\">Estimated delivery:\u00a0<strong data-start=\"907\" data-end=\"927\">3\u20135 business days<\/strong><\/li><\/ul><h6 data-start=\"931\" data-end=\"975\"><strong data-start=\"937\" data-end=\"973\">Cyprus, Bulgaria, Croatia, Malta<\/strong><\/h6><ul><li data-start=\"976\" data-end=\"1115\">Free shipping on orders over\u00a0<strong data-start=\"1008\" data-end=\"1016\">\u20ac125<\/strong><\/li><li data-start=\"976\" data-end=\"1115\">Shipping costs:\u00a0<strong data-start=\"1036\" data-end=\"1043\">\u20ac15<\/strong>\u00a0(for orders under \u20ac125)<\/li><li data-start=\"976\" data-end=\"1115\">Estimated delivery:\u00a0<strong data-start=\"1093\" data-end=\"1113\">2\u20133 business days<\/strong><\/li><\/ul><hr data-start=\"1117\" data-end=\"1122\" \/><h6 data-start=\"1124\" data-end=\"1157\"><strong data-start=\"1129\" data-end=\"1155\">Secure payment methods<\/strong><\/h6><p>We offer a range of\u00a0<strong data-start=\"1178\" data-end=\"1213\">secure payment methods<\/strong>, including:<\/p><ul><li><strong data-start=\"1231\" data-end=\"1254\">Credit cards\/debit cards:<\/strong>\u00a0Visa, Mastercard, American Express, Maestro<\/li><li><strong data-start=\"1304\" data-end=\"1313\">iDEAL<\/strong><\/li><li><strong data-start=\"1336\" data-end=\"1350\">Bancontact<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60729c13 elementor-widget elementor-widget-text-editor\" data-id=\"60729c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We know you want to receive your beautiful goods as soon as possible. We process and ship all orders six days a week, Monday through Saturday, excluding public holidays.<\/span><\/p><p><span style=\"font-weight: 400;\">Orders placed over the weekend are processed on Monday. You won\u2019t have to wait long to receive the goods you selected.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5652914a elementor-widget elementor-widget-heading\" data-id=\"5652914a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY ADDRESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243b59be elementor-widget elementor-widget-text-editor\" data-id=\"243b59be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Once you place an order, you will receive a confirmation email. Please check your inbox for more information. The email will list the products you purchased, the total amount of your order, and your billing and delivery address.<\/span><\/p><p><span style=\"font-weight: 400;\">Please select your items carefully and make sure your delivery details are correct. If anything is incorrect, email us immediately at <a href=\"mailto:info@melayacacao.com\">info@melayacacao.com<\/a>\u00a0with the subject line \u201cChange\u201d or \u201cCancellation\u201d, and we will do our utmost to accommodate your request.\n\nIf you have completed the entire checkout process and confirmed your order, we may no longer be able to cancel it. This is because our system immediately forwards your order to our fulfilment partner.\n\nWe do not accept liability for incorrect address details or any potential loss of the parcel resulting from incorrect order information.\n\nIf your order has already been processed, please wait until the item is delivered and keep it unopened so that we can provide you with a return label.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ecd49af elementor-widget elementor-widget-heading\" data-id=\"1ecd49af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TRACK YOUR ORDER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44df6b15 elementor-widget elementor-widget-text-editor\" data-id=\"44df6b15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All orders come with a tracking number, which will be emailed to you once your order has been shipped. Please also check your spam folder.\nIf you have not received it, contact us at <a href=\"mailto:info@melayacacao.com\">info@melayacacao.com<\/a> if you have not received a tracking number for your order. The shipping confirmation includes your order tracking number.<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77777fac elementor-widget elementor-widget-heading\" data-id=\"77777fac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY TIMES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9ea611 elementor-widget elementor-widget-text-editor\" data-id=\"2c9ea611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If the items are in stock and not on pre-order, all orders are processed and shipped by the next business day. <\/span><span style=\"font-weight: 400;\">Once we have processed your order within 1\u20132 business days, it will be delivered the next day in the Netherlands or within 3\u20135 business days in Europe, depending on the country. Please note that we cannot guarantee the delivery time, as it depends on the respective courier service. <\/span><span style=\"font-weight: 400;\">In the unlikely event that your order takes longer than the standard delivery times, you can send an email to <a href=\"mailto:info@melayacacao.com\">info@melayacacao.com<\/a>. We will then assist you further.<\/span><\/p><p><span style=\"font-weight: 400;\">If you have ordered two or more items from us, please note that they may be processed and shipped separately and may arrive at different times. <\/span><\/p><p><span style=\"font-weight: 400;\">Please note that international packages may require additional time for delivery due to customs rules and procedures. The customer is responsible for all duties and taxes incurred during shipping, when <\/span><span style=\"font-weight: 400;\">required by your country to import the consumer goods you have ordered. This<\/span><span style=\"font-weight: 400;\"> may be requested by the courier to release the package. <\/span><span style=\"font-weight: 400;\">The costs vary worldwide, so unfortunately we cannot provide this information in advance. As a customer, please research these charges beforehand to avoid any surprises when your package goes through customs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b87492a elementor-widget elementor-widget-heading\" data-id=\"4b87492a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NON-DELIVERY OR RETURN OF PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae95b6 elementor-widget elementor-widget-text-editor\" data-id=\"6ae95b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you are not at home when the package arrives, the courier will leave a notice explaining how to reschedule the delivery or where you can pick up your order. <\/span><\/p><p><span style=\"font-weight: 400;\">We are not responsible for incorrect address details or any potential loss of packages. <\/span><\/p><p><span style=\"font-weight: 400;\">We do not reimburse costs for items that are not collected or delivered. If a package is marked as undeliverable, it is the customer\u2019s responsibility to contact the responsible courier. <\/span><span style=\"font-weight: 400;\">We do not refund the processing costs for lost, unclaimed, or undelivered items. If a package is returned as undeliverable or unclaimed, it is the customer\u2019s responsibility to contact the postal carrier.<\/span><\/p><p><span style=\"font-weight: 400;\">If you refuse to pay customs duties upon arrival in the destination country, the goods will be destroyed or returned to the sender at the customer\u2019s expense, and no refunds will be issued. Please check local customs regulations before placing an order.<\/span><\/p><p><span style=\"font-weight: 400;\">Melaya Cacao is not responsible for packages reported as stolen, lost, or undelivered and is not obliged to refund or credit these packages. We sincerely hope that your package is delivered safely and handled with care, but we are not responsible for issues with couriers or local customs. Please send an email to <a href=\"mailto:info@melayacacao.com\">info@melayacacao.com<\/a>\u00a0and we will assist you in investigating your case.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31032480 elementor-widget elementor-widget-heading\" data-id=\"31032480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORDER DELAYED OR LOST  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f9843d elementor-widget elementor-widget-text-editor\" data-id=\"54f9843d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Although the shipping provider indicates that delivery can take 1\u20135 business days, there are occasions when they are unable to deliver within this timeframe. If this happens, your tracking number may be updated to inform you of a \u201cdelayed\u201d delivery date.<\/span><\/p><p><span style=\"font-weight: 400;\">If your item has still not been delivered within 10 business days, please contact us and we can help you initiate an investigation with the shipping provider.<\/span><\/p><p><b>*Please note:<\/b><span style=\"font-weight: 400;\"> Once we hand your Melaya Cacao order over to the shipping department, your package is in the hands of a third-party provider. We completely understand that delays can be frustrating, but once your order is with the courier, any issues must be investigated by the shipping provider. Rest assured, we will always do our best to resolve the problem for you as quickly as possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23cd2f66 elementor-widget elementor-widget-heading\" data-id=\"23cd2f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d26fe89 elementor-widget elementor-widget-text-editor\" data-id=\"7d26fe89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you change your mind, you can contact us after placing an order via <a href=\"mailto:info@melayacacao.com\">info@melayacacao.com<\/a> to submit a cancellation request. Your request will be processed, and only if the order has not yet been shipped can we cancel it and refund your payment. We cannot cancel your order once it has been shipped. If your order has already been fulfilled<\/span><span style=\"font-weight: 400;\">your items must be returned to us once they arrive (read more in <\/span><a href=\"https:\/\/melayacacao.com\/en\/restitutie-retourbeleid\/\"><span style=\"font-weight: 400;\">Returns and Refunds<\/span><\/a><span style=\"font-weight: 400;\">). <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Verzendbeleid SNELLE VERZENDING IN EUROPA Nederland: voor 22:00 besteld, morgen in huis.Europa 3-7 dagen verzending Verzend informatie We verzenden naar de meeste landen met DHL, omdat we goede ervaringen hebben met hun betrouwbare service. Nederland\u00a0 Gratis verzending voor bestellingen boven\u00a0\u20ac70Verzendkosten:\u00a0\u20ac4.95\u00a0(voor bestellingen onder \u20ac70) Geschatte levering:\u00a0voor 22:00 besteld is morgen in huis. Andere Europese landen Gratis [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-452","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/pages\/452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/comments?post=452"}],"version-history":[{"count":7,"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/pages\/452\/revisions"}],"predecessor-version":[{"id":465,"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/pages\/452\/revisions\/465"}],"wp:attachment":[{"href":"https:\/\/melayacacao.com\/en\/wp-json\/wp\/v2\/media?parent=452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}