Privacy policy
Scope of this Privacy Statement
We understand and respect your privacy and consider it important to protect your personal data.
This privacy statement applies to your use of this website, regardless of how you access or use the site, including via mobile devices.
Here we explain how your personal data is collected, used, and shared when you visit the website or make a purchase.
We may update this privacy statement from time to time, for example, to reflect changes in our practices or to comply with operational, legal, or regulatory requirements.
Information About Us
This website is operated by Melaya Cacao (“we,” “us,” “our”),
KVK: 99670267
Melaya B.V.
Kapelstraat 9
5476 KV Vorstenbosch
Netherlands
Phone number: +31 6 83102577
E-mail: info@melayacacao.com
Comprehensive Privacy Policy
This privacy policy explains how Melaya Cacao handles the information you provide to us when using this website.
Melaya Cacao is committed to protecting your privacy. When we ask you for certain information that can identify you while using this website, you can trust that it will be used solely in accordance with this privacy policy.
Melaya Cacao may update this policy from time to time by revising this page. We recommend checking this page regularly to stay informed of any changes.
What Information We Collect
We may collect the following information for order and/or marketing purposes, provided you have given explicit consent:
Name
Contact information, including email address
Demographic information, such as postal code, preferences, and interests
Other information relevant for customer research and/or offers
What We Do with the Information We Collect
Improving our products and services.
Sending emails about new products, newsletters, special offers, or other information that may be of interest to you, based on the email address you provided, when you have given consent.
Occasionally, we may use your information for market research. We may contact you for this purpose via email, phone, or mail.
Additionally, we may use the information to better tailor the website to your interests.
Customer and order data are processed through WooCommerce, a platform based in the United States.
Your Security
We are committed to ensuring that your data is securely protected.
To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and organizational measures to protect and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites that may be of interest to you.
When you leave our website through such a link, please note that we have no control over the other website. We are therefore not responsible for the protection and privacy of information you provide while visiting such websites. These websites are not covered by this privacy statement.
We recommend that you exercise caution and review the privacy policy of the respective website.
Managing Your Personal Data
You can limit the collection or use of your personal data in the following ways:
When you fill out a form on our website, you can indicate that you do not want your data to be used for direct marketing purposes by checking the appropriate box.
If you have previously given consent for the use of your personal data for direct marketing, you can withdraw this consent at any time by sending an email to info@melayacacao.com.
When you provide us with personal data to complete a transaction, place an order, arrange a delivery, or process a return, you consent to the use of this data solely for that specific purpose.
You have the right to withdraw your consent at any time. If you change your mind after signing up, you can request that we no longer contact you or stop further processing of your data via info@melayacacao.com.
We do not sell, rent, or share your personal data with third parties, unless you have given your consent or we are legally required to do so. If you explicitly give permission, we may send you information about offers from third parties that may be of interest to you.
Under the GDPR (General Data Protection Regulation), you have the right to access the personal data we hold about you. You also have the right to receive a copy of this data in a structured, commonly used, and machine-readable format. In certain cases, we may charge a reasonable fee if a request is manifestly unfounded or excessive. Additionally, you have the right to request that we, where technically feasible, transfer your data directly to another data controller.
We ensure that any transfer of personal data outside the European Economic Area takes place in accordance with the GDPR and only through mechanisms that guarantee an appropriate level of protection.
If you wish to exercise your right to access or data portability, please contact us via info@melayacacao.com. We will respond within one month of receiving your request. If necessary, this period may be extended by up to two months, depending on the complexity and number of requests. In that case, we will inform you in a timely manner about the extension and the reason for it.
Before we fulfill a request, we may ask you to verify your identity to ensure that your data remains properly protected.
Do you believe that we are keeping incorrect or incomplete information about you? If so, please contact us as soon as possible via info@melayacacao.com, so that we can correct it.
Cookie Policy
What Are Cookies?
Websites use helpful techniques that enhance usability and make the site as relevant as possible for each visitor. The most common examples of these are cookies and scripts (hereinafter collectively referred to as “cookies”). Cookies may be set by the website owner or by third parties, such as advertisers who interact through the website you visit.
Melaya Cacao uses cookies to ensure that you do not have to repeatedly enter the same information or receive the same content when visiting our website. This makes using the website easier. Additionally, cookies may be used to tailor offers outside of Melaya Cacao to your interests.
For clarity: functional cookies are always set, regardless of your choice. These cookies are necessary for the proper functioning of the website and may be placed without consent.
We also use analytical cookies to track which pages are visited. This helps us analyze website traffic and improve our site to better meet the needs of our customers. This information is used solely for statistical purposes and is then removed from our systems.
Cookies help us provide you with a better website experience by giving insight into which pages are useful and which are less relevant. A cookie does not give us access to your computer or to any information other than the data you voluntarily share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies if you wish. Please note that this may affect the functionality of the website.
The use of cookies is safe.
The use of cookies is safe. Cookies cannot reveal personal information, such as a phone number or email address. Therefore, cookies cannot be used for email or telemarketing campaigns.
What Types of Cookies Does Melaya Cacao Use?
We consider it important that you know which cookies our website uses and for what purpose. This allows us to safeguard your privacy, usability, and our commercial interests as effectively as possible.
Our website may use, among others, the following cookies:
Google Maps API, _fbc, fbm, xs, wd, fr, _fbp, act, datr, c_user, csm, sb, *fbm, actppresence, *fom
Below you can read more about the cookies used by and through Melaya Cacao and their purposes.
We use both session cookies and permanent cookies.
Session cookies make it possible to see which parts of the website you have viewed during your visit.
Permanent cookies ensure that we can recognize your device when you visit our website again.
1. Functionality – Cookies that ensure Melaya Cacao operates properly.
We use cookies for:
– Remembering products you add to your shopping cart while shopping online
– Remembering information you enter during checkout or ordering, so you don’t have to re-enter your details each time
– Passing information from one page to another, for example when you need to enter a lot of data during an online order
– Storing preferences, such as language, location, or the desired number of search results
– Storing settings for optimal video playback, such as buffer size and screen resolution
– Reading browser settings to display our website optimally on your screen
– Detecting misuse of our website and services, for example by registering multiple failed login attempts
– Ensuring the website loads evenly, so it remains properly accessible
– Offering the option to save login details, so you do not have to enter them again each time
– Enabling you to post comments on our website
– Tracking the value of an order when you arrive on our website via a third party, so that any commission payable to that party can be determined
– Determining which version of the website is shown to you
2. Analytics – Cookies that allow us to measure the use of Melaya Cacao.
To determine which parts of the website are most interesting to our visitors, we continuously measure how many people visit our website and which pages are viewed most frequently.
From the information we collect in this way, we compile statistics. These statistics give us insight into how often our website is visited, where visitors spend the most time, and how they navigate through the website.
With these insights, we can make the structure, navigation, and content of the website as user-friendly as possible. The collected data is not traced back to individual persons.
We use cookies for:
– Tracking the number of visitors to Melaya Cacao and our web pages
– Measuring the time visitors spend on our web pages
– Determining the order in which visitors view the different pages of Melaya Cacao
– Assessing which parts of the website can be improved or updated
– Optimizing the website
3. Targeting or advertising cookies to display advertisements
Melaya Cacao focuses on selling products. To support our sales efforts, we place advertisements on various other websites. We aim to tailor these advertisements as closely as possible to your interests.
Advertising space is purchased through advertising networks. These networks act as intermediaries between website owners and advertisers.
The cookies make it possible that:
– To track which advertisements you have already seen, so that you are not repeatedly shown the same ads
– To record how many visitors click on an advertisement, for the purpose of settling accounts with the party from whom the advertising space was purchased
– To record how many orders are placed via an advertisement, for the purpose of settling accounts with the party from whom the advertising space was purchased
4. Interests and preferences
Cookies for personalized content on a web page:
Our goal is to provide visitors to Melaya Cacao with the most relevant information possible. That is why we tailor our website as much as possible to each visitor. We do this not only through the content of our website, but also through advertisements shown outside our website.
To make this personalization possible, we try to gain insight into your interests based on your visit to Melaya Cacao. Based on this, we adjust the content and offers on the website for different groups of visitors.
Third parties that place cookies through our website may, in a similar way, attempt to determine your interests. In that case, information about your current visit may be combined with information from previous visits to other websites.
If such cookies are not used, this does not mean that you will no longer see advertisements from us. The advertisements will simply not be tailored to your interests.
These cookies make it possible to:
– Allow websites to record your visit in order to estimate your interests
– Determine whether you have clicked on an advertisement
– Share information about your browsing behavior with other websites
– Use third-party services to display advertisements to you
– Better tailor advertisements based on your use of social media
5. Social media – Cookies to share the content of our website via social media
Cookies to share the content of our website via social media.
Through the buttons on our website, you can share products you view on Melaya Cacao via social media. For these buttons to function, cookies from social media platforms are used so they can recognize you when you want to share an article or video.
These cookies make it possible for users of selected social media platforms to share specific content directly from our website.
For the cookies placed by social media platforms and the data they may collect, we refer you to the privacy statements of these parties on their own websites. Please note that these statements may change from time to time. Melaya Cacao has no control over this.
6. Other / Unforeseen cookies
Due to the way the internet and websites function, it is possible that we do not always have full insight into cookies placed by third parties through our website. This may especially be the case when our web pages contain so-called embedded elements, such as texts, documents, images, or videos that are stored by another party but displayed via our website.
If you encounter cookies on our website that fall under this category and are not mentioned above, please let us know. You may also contact the relevant third party directly to ask which cookies they place, for what purpose, how long they are retained, and how they safeguard your privacy.
Browser settings – no cookies
If you do not want websites to place cookies on your computer, you can adjust your browser settings so that you receive a notification before cookies are placed. You can also set your browser to refuse all cookies or only third-party cookies. In addition, you can delete cookies that have already been placed. Please note that you must adjust these settings separately for each browser and each device you use.
If you choose not to accept cookies, we cannot guarantee that our website will function properly in full. Certain features may not be available, or parts of the website may not be displayed correctly. Refusing cookies also does not mean that you will no longer see advertisements. In that case, the advertisements will simply not be tailored to your interests and may be shown more frequently.
Is it safe to order online?
Yes, it is safe to pay online at Melaya Cacao using your credit card, debit card, or via external payment providers.
We do everything we can to properly protect your name, address, payment details, and other personal information.
Our secure server encrypts your personal data, including your card number, name, and address, before it is transmitted over the internet.
Your payment details are sent directly to the bank for processing and are not stored by us.
When you click the “Checkout” button, you enter the secure section of the website.
How can you tell that our website is secure?
When you are at the checkout, you will see that the URL begins with https and that a closed padlock appears in your browser’s address bar. This indicates that you are in a secure environment.
After your order has been processed securely, we do not store any of your credit card details.
Your payment details are automatically verified online through the secure payment environment of the WooCommerce gateway.
Do you have questions about safe online ordering with us? We are happy to answer them. Please feel free to contact us.
What is our privacy policy?
The Melaya Cacao privacy promise: your safety comes first
When we handle your data, security is always our top priority.
We understand how important your information is to you. That is why we promise to collect, process, store, and, where necessary, share your data as securely as possible.
We respect your privacy and security.
When you place an order with us, we only ask for the personal data necessary to process your order correctly and on time, such as your name, email address, billing address, selected products, and payment details.
In addition, we may collect information about your use of the internet, such as the website you came from, your IP address, domain type, for example .nl or .com, your browser type, the country of your internet provider, the pages you view on our website, and the search terms you use.
For payment processing, fraud prevention, and marketing purposes, we may, where necessary, work with trusted partners. Data is only shared when required and always in a secure manner.
After your order has been processed securely, we do not store any of your credit card details.
Privacy and protection of personal data
In our daily business operations, we process various types of data from visitors, including data from:
– Customers
– Users of our website
– Subscribers to our newsletter
– Other parties involved
When collecting and using this data, we are bound by applicable laws and regulations that determine how personal data may be processed and which protective measures are required.
The purpose of this policy is to set out the relevant legislation and to describe the steps we take to comply with it. If a data breach occurs that may pose a risk to your rights and freedoms, we will inform you accordingly.
This policy applies to all systems, individuals, and processes that form part of our information management, including directors and employees who have access to our systems.
The following provisions of the European General Data Protection Regulation, GDPR, apply to this statement:
– Data Protection Impact Assessment procedure
– Procedure for mapping personal data
– Procedure for assessing legitimate intere
– Roles and responsibilities under the GDPR
– Policy on retention periods and data protection
Changes to the way we protect your privacy
We may update this page from time to time, for example when we change the way we handle data processing.
In the event of significant changes, we will clearly communicate this on the Melaya Cacao website or inform you in another way, for example by email, so that you can review the changes before continuing to use our website.
Our privacy policy may be updated. We will post any updates on our website and inform you where necessary. We recommend reviewing this policy regularly.
Contacting us
Questions about this privacy policy can be sent to info@melayacacao.com.
If you notice any ambiguities or incomplete information in this privacy statement, please let us know. This allows us to further improve our information and practices.
Compliance with regulations
If you choose to receive marketing emails from Melaya Cacao, we will inform you about new products and offers.
You remain in control at all times and can adjust your preferences whenever you like.
If you no longer wish to receive marketing emails, you can unsubscribe or update your preferences at any time via the “Unsubscribe” or “Update preferences” link at the bottom of any of our marketing emails. You can also email us at info@melayacacao.com met als onderwerp “Uitschrijven”.
If you believe that we hold incorrect or incomplete information about you, please contact us at info@melayacacao.com. We will correct any inaccuracies as soon as possible.
Closing remarks
We may update this information from time to time, for example if our website or the regulations regarding cookies change.
We reserve the right to change the content of these statements and the cookies mentioned at any time, without prior notice.
You can consult this page for the most up-to-date version.
